ALC offers special workshops and short programs that can be organized in-house or on location. The workshops can be organized on weekends or weekdays and at a time that best suits the participants or organization’s schedule.
The following programs are offered:
1. Organizing and Participating in Meetings
This course will help develop the participants’ organizational skills. The workshop focuses on training students in methods of taking minutes, preparing and presenting papers, setting agendas and taking part in telephone, video and online conferences. Treatment of appropriate language, etiquette and cultural norms will also be provided.
2. Business English
The language of meetings and working in the corporate setting differs from country to country, which is why English is the international language of business. During this workshop, participants will be presented with material on effective communication methods.
- Employee motivation and rewards
- Business writing and emails
- Business etiquette
- Project management and delegation
- Process management
- Mentoring
- Root cause analysis
- Time management
- Verbal communication
3. Customer Care Training
This workshop focuses on effective language used to create relationships and do business with customers. The course will cover global standards of interaction, body language, building rapport, account management, critical thinking, brand consciousness and conflict management.
4. Effective Leadership
This particular workshop focuses on the communicative side of leadership, where the message and its delivery are core skills to cultivate. This course will build participants’ confidence and empathy toward colleagues and team members, with emphasis on non-verbal cues, critical feedback, motivation, delegation, team building and team motivation.
5. Meetings and Minutes
The Meetings training course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants’ progress toward the meeting goals, improve their leadership abilities, facilitate situation analysis, brainstorming, and decision making, foster creative thinking, and manage conflict among participants. Course activities also cover building a positive climate during a meeting and following best practices of verbal and nonverbal communication.
To ensure that meetings are productive and worth, an assurance of closure, a strong chair or leader, and accurate minute is very important.
Program Objectives:
- Learn the fundamentals of conducting meetings.
- Learn the purpose of meetings.
- Learn to plan meetings.
- Learn to participate effectively in meetings.
- Learn to establish the purpose and agenda for meetings.
- Learn the role of leaders in meetings.
- Learn to eliminate groupthink in meetings.
- Learn to resolve conflicts in meetings.
- Learn to eliminate groupthink in meetings.
- Learn to interpret nonverbal communication in meetings.
- Learn to communicate clearly in meetings.
- Learn to facilitate participants’ progress toward the meeting goals.
- Learn to conclude successful meetings.
- Recognize the importance of taking minutes
- Develop key minute-taking skills, including listening skills, critical thinking and organization
- Write minutes that are suitable for formal meetings, semi-formal meetings
Other topics we provide training in:
5. Risk Management for Banks
6. Job Interview Preparation
7. Staff Assessment
8. Guard Assessment
9. Job Training
10. Grammar & Vocabulary
11. Public Speaking
12. English Training for Tour Guides
13. Academic Writing
